The role of a fire control operator

Βαθμολογία

 
Fire control operators play a huge part in making sure emergency situations are under control.

Because not only do they have to help callers identify the exact location of the incident, they also have to give safety advice over the phone and offer reassurance until the firefighters arrive on the scene.

And they don’t just look after those involved in the incident; they also have to determine what resource and relief is needed for the fire crew, talk to other emergency and non-emergency responders and give updates on each incident.

Answering a call is just the beginning.

Short film about a Fire Control operator
Some heroes wear headsets. This BAFTA-winning short film shows a fire control operator dealing with a call.


 
Read more at : https://www.dsfire.gov.uk

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